Our Standards for Child Safety

01.Prohibition of Child Sexual Abuse and Exploitation

Lifrica explicitly prohibits all forms of Child Sexual Abuse and Exploitation. This includes, but is not limited to:

• Any sexual abuse, exploitation, or endangerment of a child (a person under 18 years of age).
• Grooming or attempting to groom children for sexual purposes.
• Requesting, sharing, generating, promoting, or facilitating Child Sexual Abuse Material ("CSAM") in any form, including images, videos, text, audio, live streams, or links.
• Sexual extortion, coercion, trafficking, or any other exploitative conduct involving minors.

You may not use Lifrica to create, upload, post, share, promote, sell, purchase, or otherwise distribute CSAE content, or to target or exploit children in any way.

02.Handling of CSAM and Reporting

If you encounter any content or behaviour on Lifrica that you believe involves Child Sexual Abuse and Exploitation or Child Sexual Abuse Material, you must report it to us immediately.

How to report

• Use the in-app reporting or help and support options, where available.
• Write to our support team at support@lifrica.com.
• Reach us through the Lifrica contact page. Go to the contact page

Please do not send illegal content to our support channels. Describe the issue instead and give us the details we need to act, such as usernames, group names, links and timestamps.

What we do after a report

• Promptly review the report and, where appropriate, remove the reported content from our systems.
• Suspend or terminate accounts that violate these Standards.
• Where legally required or appropriate, report suspected CSAM and the relevant information to applicable law enforcement agencies or recognised hotlines.
• Preserve relevant data and logs, in line with our Privacy Policy and applicable law, to support investigations and legal processes. Read the Privacy Policy

03.Compliance With Child Protection Laws

Lifrica operates in accordance with applicable child protection, online safety and mandatory reporting laws in the jurisdictions where we operate. Where required by law, we may:

• Disclose account and usage information to competent authorities.
• Preserve information pursuant to legal process.
• Cooperate with law enforcement and recognised child protection organisations to combat CSAE and CSAM.

04.User Responsibilities and Enforcement

All users of Lifrica must comply with these Standards alongside our Terms and Conditions, Terms of Use of Services and Privacy Policy.

You must not

• Use Lifrica to endanger, exploit or otherwise harm children.
• Share, request or attempt to access CSAM or any content that sexualises minors.
• Use Lifrica to groom, coerce, threaten or blackmail children or their guardians.

Enforcement actions we may take

• Removal of the offending content.
• Restrictions on certain features of your account.
• Suspension or permanent termination of your Lifrica account.
• Reporting to law enforcement or other competent authorities, as permitted or required by law.

05.Child Safety Point of Contact

For urgent concerns or questions about these Standards, contact TGCX Fintech Private Limited (Lifrica), 304, Venus Benecia Pakvan, S.G. Highway, Bodakdev, Ahmedabad, Gujarat - 380054, India, by email at support@lifrica.com or by phone at +91 79 4899 1581.

• Contact page: you can also raise a child safety concern through the Lifrica contact form. Go to the contact page
• Grievance Officer: the designated Grievance Officer listed in our Privacy Policy also addresses complaints related to child safety, in accordance with applicable legal requirements and prescribed timelines. Read the Privacy Policy

06.Age Restrictions and Children's Data

Lifrica is not intended for children under 18 years of age, and you must be at least 18 years old to use or access the Application. We do not knowingly allow children under 18 to create accounts or use Lifrica without the appropriate consent where it is required.

If we become aware that we have processed the information of a child under 18 without valid consent, or that our platform is being used to facilitate CSAE, we will take appropriate action, including deleting that data and reporting to the authorities where required.

07.Relationship With Other Lifrica Policies

These Standards form part of, and should be read together with:

• The Lifrica Privacy Policy. Read the Privacy Policy
• The Lifrica Terms and Conditions. Read the Terms and Conditions
• The Lifrica Terms of Use of Services. Read the Terms of Use

If there is any inconsistency between these Standards and another Lifrica policy on child safety or CSAE, these Child Safety and CSAE Standards prevail in relation to CSAE and CSAM matters.